Accessible Information
We are committed to providing important information to customers in a range of ways.
In Braille or audio CD
If you would like any of our customer leaflets in Braille or on audio CD please call us on 0800 05566833.
Services for Deaf Customers
If you have no power, please call us using Typetalk
18001 0800 056 8090 - if you live in the East Midlands.
18001 0800 328 1111 - if you live in the West Midlands.
18001 0800 052 0400 - if you live in South Wales.
18001 0800 365 900 - if you live in the South West.
| We have been awarded the RNID Louder than Words accreditation for improved access of our services for customers and staff who are deaf or hard of hearing. |
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If you have an enquiry about a service please contact us on:
Textphone 0845 6012318
Typetalk 18001 892219
Fax us 01208 892292
Please tell us the best way to respond to you for example by letter, Typetalk,
fax, email or text to your mobile phone.
If you have a complaint or you have some feedback on our services, please
contact us on:
Typetalk 18001 0800 05566833
Fax 0117 9332428
Please tell us the best way to respond to you for example by letter, Typetalk,
fax, email or text to your mobile phone.
If we need to visit you at home
If you need a BSL or other interpreter to attend a home visit, please let us
know and we can arrange this for you free of charge.